Returns & Right of Withdrawal
Product Return Policy
Seller Information:
SIA "NIX"
VAT Reg. No.: 40103395040
Legal Address: Ģenerāla Radziņa krastmala 17-8, Riga, LV-1050
Phone: +371 29999911
Email: info@tehnix.lv
1. General Provisions and Right of Withdrawal 1.1. In accordance with the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and Cabinet of Ministers Regulation No. 255 "Regulations on Distance Contracts", the Buyer (a natural person) has the right to withdraw from the purchased product within 14 (fourteen) days without giving any reason.
1.2. The withdrawal period shall be counted from the day the Buyer or a third party other than the carrier acquires physical possession of the product.
1.3. If an order consists of multiple items delivered separately, the period shall be counted from the day the last item is received.
2. Return Conditions and Usage of Products 2.1. The Buyer is responsible for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product (similar to what would be allowed in a physical store).
2.2. Home Appliances Specifics:
Appliances must not be connected to utilities (water supply, drainage, gas, etc.) if this leaves traces of use or installation.
Built-in appliances must not show signs of installation (screw marks, mounting of furniture fronts, etc.).
Devices that come into contact with food or body (e.g., coffee machines, blenders, shavers) must not contain any traces of use or dirt.
2.3. The product must be returned complete with all accessories, parts, manuals, cables, and in its original packaging.
2.4. When returning a product, a proof of purchase (receipt, delivery note, or payment order) must be presented/included.
3. How to Request a Return? 3.1. Complete a free-form withdrawal request or ask for a withdrawal form by sending an email to: info@tehnix.lv.
3.2. Specify the buyer's full name, order number, product name, and bank account number (IBAN) for the refund in the request.
3.3. Send the completed request to info@tehnix.lv or submit it along with the returned product.
4. Returning the Product to the Seller 4.1. The Buyer shall deliver the product to: Kārļa Mīlenbaha iela 1, Riga, LV-1050, after agreeing on the arrival time in advance by calling 29999911.
4.2. Direct costs of returning the product shall be borne by the Buyer (unless the product does not match the order or is defective).
4.3. For large home appliances, the Buyer may request a paid pick-up transport service by contacting customer support.
5. Refund Procedure 5.1. SIA "NIX" shall refund all payments received from the Buyer (including initial delivery costs) no later than 14 days from the day of receiving the notice of withdrawal.
5.2. The Seller reserves the right to withhold the refund until the product is received back or until the Buyer provides proof of having sent the product back.
5.3. Refunds are processed via bank transfer to the bank account specified by the Buyer.
6. Warranty and Defective Goods 6.1. All sold products are covered by a manufacturer's or statutory 2 (two) year warranty (for natural persons).
6.2. If a manufacturing defect or damage is identified, please contact us by phone at 29999911 or email at info@tehnix.lv, or contact an authorized service center of the manufacturer.
6.3. If the defect cannot be rectified or repaired, the product will be replaced with a new one or a full refund will be issued.